Question 1

What products do you supply?

Accepted Answer

Virtually anything and everything. We have a network of manufacturers in China, from which we will source and supply your required products. Our featured products include: sheet metal & coils, aluminum panels, aluminum extrusions, cloths & fabrics, standoffs, lights. These are the products that are currently popular for our clients.

Question 2

What happens if I don't see the products I want on your website?

Accepted Answer

We can supply any product. Please provide us with the product specifications and quantity, and we will provide you with a sample and quote to review.

Question 3

How do I get a sample?

Accepted Answer

We will provide you with a sample based on your product specifications. Likewise, we offer a complimentary introductory meetings to discuss your product requirements in detail.

Question 4

Do you offer customization?

Accepted Answer

Yes, we can customize your product with any special designs, dimensions and other specifications. Our Technical Team consists of engineers who will work closely with your designs and ensure production accuracy in accordance to your specifications.

Question 5

Who pays for sample costs?

Accepted Answer

Mainbridge covers the material, shipping, and all other associated costs for your samples. You don't pay anything for the samples.

Question 6

What is your minimum quantity?

Accepted Answer

Due to the fixed cost of oversea seacan shipping and production overhead cost, the higher the quantity you order, the lower the unit variable cost becomes. As a result, we recommend clients order at the wholesale bulk quantity to try to fit either a 20' or 40' sea-can.

Question 7

What are your current material costs compared to industry?

Accepted Answer

We have saved our clients 10-20% on their material cost (including shipping and all associated costs). We manage our processes and expenses very tightly, which enables us to save clients on as much material cost as possible. In addition to our abilities to save clients tens of thousands of dollars a year, we also offer multiple complimentary services to enhance our value to our clients.

Question 8

What are the costs to your entire supplying and importing services?

Accepted Answer

Our quote includes both material and shipping prices. This quote includes all associated cost for this order. There are no additional costs you have to pay outside of the quoted price.

Question 9

Are there additional fees, costs, duties, taxes I need to pay"

Accepted Answer

There are no additional associated fees, such as duties or taxes, that you have to pay outside of the quote we provided you. All those costs are covered by Mainbridge.

Question 10

How do you ensure quality is good? What is your quality control process

Accepted Answer

We take Quality Control very seriously. We have a rigorous process to ensure you receive the products you expected. Firstly, we have good manufacturers. They are well established, highly reputed, and have good management teams. These manufacturers respond quickly to order requests and changes. They also have a rigorous quality control process for before, during and after production. Secondly, we have our "On-Ground" Quality Control Team at the manufacturing plants to review the products for approval. Thirdly, we package the order with the most suitable material and methods. We also tailor packaging to requests for fragile products. The highly experienced shipping team loads the order carefully and secures the order in the sea-can very securely to prevent shifts during shipping. Fourthly, once the order arrives at your plant, our Client Relations team come to review products and discuss follow-up notes for future orders.

Question 11

How can I protect my designs, technical drawings and customizations?"

Accepted Answer

We enter into Non-Disclosure Non-Circumvent Agreement with all clients, which legally prohibits Mainbridge to provide clients' information (all designs, technical drawings and all private non-public information) to other entities outside the purpose of production for a requested order by the client.

Question 12

What's your door-to-door delivery lead time?

Accepted Answer

For a regular wholesale bulk order, the usual door-to-door delivery lead time is 6-8 weeks. It depends on the product, customization complexity, and quantity. Production is 2-4 weeks to produce. Oversea shipping is 2-3 weeks. Local shipping is 1 week. For sample pieces, the door-to-door delivery lead time is usually from 2-4 weeks.

Question 13

What is the customs process like?

Accepted Answer

Our Customs team will start the customs importing applications either before or concurrent to the supplying process. This allows for smooth importing process once the products arrive in Canada. Any additional fees, taxes, and duties are covered by Mainbridge.

Question 14

What is your warranty?

Accepted Answer

Our warranty for every product is based on industry standard.

Question 15

Do you offer returns, refunds or exchanges?"

Accepted Answer

Yes, after the delivery of every order, our Client Relations team comes to the client's plant to review the product quality, packaging, and all other related items and get feedback from the clients. If the products were damaged or produced not according to specifications, then our Local Quality Control team comes to the plant to review and organize all the "unsatisfactory" products to arrange for exchanges or refunds. We pride ourselves on great customer service and we work diligently to ensure you are completely satisfied with every order.

OUR TEAM

Toronto Office
Client Relations

Montreal Office
Client Relations

01

PRICING

02

QUALITY

03

LEAD-TIME

04

SOLUTIONS

OUR BENEFITS