OUR TEAM

CLIENT RELATIONS TEAM
Our Client Relations team ensures that you are satisfied in every step of our supplier process. We will answer all of your questions and address all of your concerns. We will work closely with the Logistics team and Quality Control team to ensure that production is on schedule and according to specifications

CUSTOMS & LOGISTICS TEAM
Our Customs and Logistics team manages the shipping and border customs application process. Their responsibility is to ensure the products are qualified for importing and to establish the final fees and duties, if applicable, which are fully covered by Mainbridge. This team also co-ordinates the entire local and over-sea shipping process

QUALITY CONTROL TEAM
Our "On-Ground" Quality Control Team monitors production and inspection at the manufacturing firms in China. Once the products are delivered to our clients in Canada, if there is an issue with the quality of the products, then our "Local" Quality Control team will view the products manage next steps

MANUFACTURER RELATIONS & TECHNICAL TEAM
Our Manufacturer Relations and Technical team works closely with our manufacturers in areas of pricing, engineering technical assistance, and relationship building. Our strong relationship with our manufacturers provides us with negotiation leverage to get competitive quotes and high quality services
01
PRICING
We save our clients on average 10-20% on their material cost
We have maintained great relationships with all of our Chinese manufacturers for the past decade. As such, we have bargaining power to allow us to negotiate the best quote for your products
02
QUALITY
We select high quality products from our network of dozens of established manufacturers from mainland China
We monitor the entire production, quality control, packaging, customs, and door-to-door shipping process to ensure product quality at every stage
03
LEAD-TIME
The entire production and oversea shipping process takes 6-8 weeks depending on the product and quantity
For regular orders, we can keep inventory at the plant, which decreases shipping time to 3-4 weeks
For express shipping, we use airfreight, which decreases the lead time to 4-6 weeks. Sample pieces take 1-2 weeks
04
SOLUTIONS
We add value through our multiple complimentary services, such as:
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engineering assistance
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custom fabrication
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industry analysis
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innovation research
Frequently Asked Questions
Products
What products do you supply?
What happens if I don't see the products I want on your website?
We can supply any product. Please provide us with the product specifications and quantity, and we will provide you with a sample and quote to review.
How do I get a sample?
We will provide you with a sample based on your product specifications. Likewise, we offer a complimentary introductory meetings to discuss your product requirements in detail.
Do you offer customization?
Yes, we can customize your product with any special designs, dimensions and other specifications. Our Technical Team consists of engineers who will work closely with your designs and ensure production accuracy in accordance to your specifications.
Who pays for sample costs?
Mainbridge covers the material, shipping, and all other associated costs for your samples. You don't pay anything for the samples.
What is your minimum quantity?
Due to the fixed cost of oversea seacan shipping and production overhead cost, the higher the quantity you order, the lower the unit variable cost becomes. As a result, we recommend clients order at the wholesale bulk quantity to try to fit either a 20' or 40' sea-can.
Pricing
What are your current material costs compared to industry?
What are the costs to your entire supplying and importing services?
Our quote includes both material and shipping prices. This quote includes all associated cost for this order. There are no additional costs you have to pay outside of the quoted price.
Are there additional fees, costs, duties, taxes I need to pay
There are no additional associated fees, such as duties or taxes, that you have to pay outside of the quote we provided you. All those costs are covered by Mainbridge.
Quality Control
How do you ensure quality is good? What is your quality control process
How can I protect my designs, technical drawings and customizations?
We enter into Non-Disclosure Non-Circumvent Agreement with all clients, which legally prohibits Mainbridge to provide clients' information (all designs, technical drawings and all private non-public information) to other entities outside the purpose of production for a requested order by the client.
Shipping & Customs
What's your door-to-door delivery lead time?
What is the customs process like?
Our Customs team will start the customs importing applications either before or concurrent to the supplying process. This allows for smooth importing process once the products arrive in Canada. Any additional fees, taxes, and duties are covered by Mainbridge.
Returns & Warranty
What is your warranty?
Our warranty for every product is based on industry standard.
Do you offer returns, refunds or exchanges?