OUR TEAM
Toronto Office
Client Relations
Kathy Zhang kathy@mainbridgeimport.com
Pauline Lam info@mainbridgeimport.com
NYC Office
Client Relations
Marc Blanchette marc@mainbridgeimport.com
Montreal Office
Client Relations
Sergio Santangelo info@mainbridgeimport.com
Internal
Accounting
Pamela Li pamela@mainbridgeimport.com
Engineering and Logistics
Kevin Ming kevin@mainbridgeimport.com
CLIENT RELATIONS TEAM
Our Client Relations team ensures that you are satisfied in every step of our supplier process. We will answer all of your questions and address all of your concerns. We will work closely with the Logistics team and Quality Control team to ensure that production is on schedule and according to specifications
CUSTOMS & LOGISTICS TEAM
Our Customs and Logistics team manages the shipping and border customs application process. Their responsibility is to ensure the products are qualified for importing and to establish the final fees and duties, if applicable, which are fully covered by Mainbridge. This team also co-ordinates the entire local and over-sea shipping process
QUALITY CONTROL TEAM
Our "On-Ground" Quality Control Team monitors production and inspection at the manufacturing firms in China. Once the products are delivered to our clients in Canada, if there is an issue with the quality of the products, then our "Local" Quality Control team will view the products manage next steps
MANUFACTURER RELATIONS & TECHNICAL TEAM
Our Manufacturer Relations and Technical team works closely with our manufacturers in areas of pricing, engineering technical assistance, and relationship building. Our strong relationship with our manufacturers provides us with negotiation leverage to get competitive quotes and high quality services
01
PRICING
We save our clients on average 10-20% on their material cost
We have maintained great relationships with all of our Chinese manufacturers for the past decade. As such, we have bargaining power to allow us to negotiate the best quote for your products
02
QUALITY
We select high quality products from our network of dozens of established manufacturers from mainland China
We monitor the entire production, quality control, packaging, customs, and door-to-door shipping process to ensure product quality at every stage
03
LEAD-TIME
The entire production and oversea shipping process takes 6-8 weeks depending on the product and quantity
For regular orders, we can keep inventory at the plant, which decreases shipping time to 3-4 weeks
For express shipping, we use airfreight, which decreases the lead time to 4-6 weeks. Sample pieces take 1-2 weeks
04
SOLUTIONS
We add value through our multiple complimentary services, such as:
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engineering assistance
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custom fabrication
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industry analysis
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innovation research